Shopping
Yes, you can shop as a guest. However, creating an account provides a faster checkout, easy access to order history, and a personalized shopping experience.
During the checkout process, you can apply a discount code by entering it in the designated field before completing your purchase.
Unfortunately, once the order is confirmed, we cannot guarantee modifications or cancellations. We recommend contacting our customer service as soon as possible to assess if there are any available options.
Yes, you will receive a confirmation email once you have completed your purchase. The email will include details of your order and relevant information.
At present, we do not offer a specific warranty on our custom watches. However, we are committed to ensuring the satisfaction and quality of our timepieces. If you encounter any issues with your custom watch, please contact our customer support team, and we will do our best to address and resolve any concerns.
We sell watches from the Ruxi brand, known for its exceptional quality and style.
You can contact our customer service via our customer support email at: support@ruxiwatch.shop
Engraving options are not available at this moment. However, we understand the importance of personalization and plan to introduce engraving capabilities soon. Keep an eye on our announcements for the latest updates regarding this feature.
Payment
We accept a variety of payment methods, including credit cards, Debit cards, PayPal, Klarna, iDEAL, Google Pay, and Apple Pay. During the checkout process, you’ll be able to select the option that best suits your preferences.
Yes, we offer financing and installment options to make your purchases more convenient. During the checkout process, you can explore the available financing alternatives to suit your needs.
Unfortunately, once the purchase is complete, it is not possible to change the payment method. We recommend reviewing the information carefully before confirming your order.
Shipping
Yes, we offer international shipping. We send our products to customers worldwide so you can enjoy our watches wherever you are.
Our refund policy states that if you decide to cancel your order before it has been processed, we will provide you with a full refund. However, if the order has already been processed or shipped, we recommend contacting our customer service to assess available options.
Once your package has been shipped, you will receive an email with a tracking number and instructions on how to track your shipment. You can also access this information by logging into your account and visiting the “Order History” section.
Our return policy states that in case of issues with the delivery, such as damages or incorrect items, please contact us within a specified timeframe fo 7 days of receiving the item, so that we can address the situation. We may offer a replacement, refund, or suitable resolution depending on the circumstances.
If your package hasn’t arrived within the expected timeframe, we recommend first checking the tracking number provided in the confirmation email. If concerns persist, please contact our customer service so that we can investigate and resolve the situation as soon as possible.
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