Terms & Conditions

Welcome to Ruxi! Before you start designing and purchasing your personalized watches, please take a moment to carefully read and understand the following Terms & Conditions. By accessing or using our platform, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our platform.

This brand was established in 2019 in the Netherlands.

Company Registration Number: kvk 88889653

Company Name: Ruxi

VAT: NL 004667143B84

1. Acceptance of Terms

a. Binding Agreement: By accessing or using Ruxi, you affirmatively acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any provision of these terms, please refrain from using the platform.
b. Updates and Modifications: Ruxi reserves the right to update, modify, or amend these Terms & Conditions at its discretion. Any changes made to these terms will be effective immediately upon posting on the platform. Your continued use of the platform after such changes indicates your acceptance of the modified terms.
c. Periodic Review: It is your responsibility to regularly review these Terms & Conditions to stay informed about any updates. Your continued use of the platform constitutes your ongoing acceptance of the terms as they may be modified.
d. Notification of Changes: While Ruxi may notify users of significant changes to these terms, it is recommended that you independently check for updates. Notification methods may include, but are not limited to, email communications, platform notifications, or announcements on our website.
e. Understanding the Terms: It is crucial that you carefully read and understand these Terms & Conditions, as they govern your relationship with Ruxi. If you have any questions or concerns about specific terms, please contact our customer service team for clarification.
f. Age and Legal Capacity: By using the platform, you represent that you are of legal age and capacity to enter into a binding agreement. If you are accessing the platform on behalf of a company or other legal entity, you warrant that you have the authority to bind that entity to these Terms & Conditions.
g. Termination of Agreement: If you do not agree with these Terms & Conditions, or if you no longer wish to be bound by them, your only recourse is to cease using Ruxi. Termination of your agreement with these terms does not absolve you of any obligations or responsibilities accrued during your use of the platform.

2. User Accounts

a. Account Creation: To access and enjoy the full range of features offered by Ruxi, users are required to create a personal account. By doing so, you acknowledge and agree to abide by the terms outlined in this section.
b. Registration Information: Upon registration, you are obligated to provide accurate, up-to-date, and complete information as prompted by the account creation form. This includes, but is not limited to, your name, contact information, and any other details deemed necessary for the registration process. Inaccurate or incomplete information may result in the suspension or termination of your account at the sole discretion of Ruxi.
c. Confidentiality and Security: 

• Safeguarding Account Information: Safeguarding the confidentiality of your account information is of utmost importance. You are solely responsible for maintaining the security and confidentiality of your account credentials, including your username and password.
• Unauthorized Access and Notification: Any activities conducted under your account, whether authorized by you or not, are your responsibility. In the event of any unauthorized access, use, or suspected breach of security, you agree to promptly notify Ruxi.

d. Account Sharing: You understand that sharing your account credentials or allowing others to access your account may result in unauthorized actions, potential security risks, and violations of these Terms & Conditions. Therefore, you agree not to share your account information and to take necessary precautions to prevent unauthorized access.
e. Account Suspension or Termination:

• Ruxi’s Right to Take Action: Ruxi reserves the right to suspend, terminate, or restrict access to your account, in part or in whole, if we reasonably believe that your account is being used in violation of these Terms & Conditions or if we determine that such action is necessary to protect the platform, other users, or third parties.
• Notification of Account Actions: We will make reasonable efforts to notify you in advance of any account suspension or termination, unless doing so would compromise the security or integrity of the platform or violate applicable laws.

3. Personalized Watch Design

a. Ruxi takes pride in offering users the creative freedom to design personalized watches. By utilizing this feature, you acknowledge and agree to the terms outlined in this section.
b. Your Role as Designer: Personalized watches carries the responsibility for the content and originality of your designs. You warrant and represent that the designs you create and submit on the platform do not infringe upon any intellectual property rights, including copyrights, trademarks, or patents, and do not violate any local or international laws. Ruxi reserves the right
to refuse or remove any designs that, in our sole discretion, are believed to contravene these terms.
c. Ownership and Licensing: While you retain full ownership of your designs, by using Ruxi, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, reproduce, distribute, and display your designs for the purpose of providing our services, including the production and fulfillment of personalized watches. This license allows us to
showcase your designs on our platform, facilitate the manufacturing process, and promote the diversity and creativity of our user community.
d. License Duration and Termination: You understand that the license granted in section c is necessary for Ruxi to operate, promote, and improve the platform. This license terminates when you delete your designs or your account unless your designs have been shared with others and they have not deleted them.
e. Crediting Creative Contribution: Ruxi will make reasonable efforts to credit you as the creator of your designs where applicable and feasible, recognizing your creative contribution to the personalized watches showcased on the platform.
f. Misuse or Infringement Responsibility: You acknowledge that Ruxi is not responsible for any misuse or infringement of your designs by other users or third parties. It is your responsibility to report any unauthorized use or infringement to us promptly.
g. Data Use for Analytical and Promotional Purposes: Ruxi reserves the right to use aggregated and anonymized data derived from the designs created on the platform for analytical and promotional purposes, provided that such data does not personally identify you or disclose specific details of individual designs.

4. Ordering and Purchasing

a. Overview of Order Terms: Your satisfaction is our priority at Ruxi. Please carefully review the terms outlined in this section before placing an order, as they govern the acceptance, pricing, and processing of orders on our platform.
b. Order Acceptance and Cancellation: When you place an order through Ruxi, you acknowledge that the order is subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason at our sole discretion. This includes, but is not limited to, situations where product availability is compromised, errors in pricing are identified, or there is suspicion of fraudulent or unauthorized activity associated with the order.
c. Pricing Information and Changes: Prices for products listed on the platform are subject to change without prior notice. While we make every effort to ensure the accuracy of pricing information, errors may occur. In the event of a pricing error, we reserve the right to cancel any orders affected by the error, and you will be promptly notified of such cancellations. We are not
responsible for any damages or losses incurred due to pricing errors.
d. Secure Payment Processing: Payment for orders is securely processed through our designated payment gateway. By providing your payment information, you represent and warrant that you have the legal right to use the payment method provided. You agree to ensure that your payment details are accurate, current, and valid. We reserve the right to cancel orders or suspend accounts in the case of suspected fraudulent or unauthorized payment activities.
e. Accepted Payment Methods: Ruxi accepts various payment methods as indicated on the platform. You agree to be bound by the terms and conditions imposed by the payment processor, which may include additional fees or terms.
f. Order Confirmation and Review: Once your order is confirmed, you will receive an order confirmation email containing details of your purchase. Please review this confirmation and promptly notify us of any discrepancies or errors. Failure to do so may result in delays or complications in the processing of your order.
g. Quantity Limitations: Ruxi reserves the right to limit the quantity of items purchased per person, household, or order. These limitations may be imposed for various reasons, including but not limited to stock availability and preventing unauthorized reselling.
h. Unfulfilled Orders and Refunds: In the event that we are unable to fulfill your order, you will be promptly notified, and any payments made will be refunded in accordance with our refund policy.

5. Shipping and Delivery

a. Introduction to Shipping Terms: We appreciate your excitement to receive your personalized watches from Ruxi. To ensure a smooth experience, please carefully read and understand the terms outlined in this section regarding shipping and delivery.
b. Shipping Times and External Factors: Shipping times and delivery estimates are provided on the platform as a guideline to assist you in planning for the receipt of your order. While we dedicate our efforts to meet these estimates, it’s important to note that unforeseen circumstances may arise that are beyond our control. Factors such as customs delays, extreme
weather conditions, or disruptions in transportation services may impact delivery times. Ruxi shall not be held responsible for any delays caused by such/any external factors.
c. Risk, Title, and Carrier Handling: To safeguard your purchase, we use reputable carriers to handle the transportation of your personalized watches. Risk of loss and title for the items purchased pass to you upon delivery to the carrier. Once your order is in the hands of the carrier, we encourage you to track your shipment using the provided tracking information to stay
informed about its progress and estimated delivery date.
d. Responsibility for Shipping Information: It is your responsibility to provide accurate and complete shipping information at the time of placing your order. Ruxi is not liable for any delays or non-delivery resulting from inaccurate or incomplete shipping details.
e. Lost or Damaged Orders: In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work diligently to resolve the issue, whether through replacement, refund, or an alternative solution, depending on the circumstances.
f. Import Duties and Additional Charges: If you are ordering from outside the country of origin, please be aware that you may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. Any additional charges are your responsibility, and you should consult with local customs authorities for information on potential fees.
g. Communication on Shipping Issues: In the event of a significant delay or any issues related to the shipping and delivery of your order, Ruxi will make reasonable efforts to keep you informed and updated on the status of your shipment.
h. Inspection and Reporting of Shipping Issues: We recommend inspecting the packaging for any signs of damage upon receipt. If you observe any damage to the package, please document it with the carrier and promptly notify us. Failure to report shipping-related issues within a timeframe of 7 days may impact our ability to address your concerns.
i. Unreceived Package Disputes: At the moment the delivery person marks the package as delivered, and if you find that you have not received the package, Ruxi cannot be held responsible for refunds or replacements under these circumstances. In such instances, it is imperative to address the issue directly with the delivery company. Ruxi will assist and support you in providing any necessary information for resolution, but ultimate responsibility for unreceived packages lies with the delivery company. Please ensure prompt communication with the delivery company to facilitate a swift resolution to the matter.

6. Returns and Refunds

a. Policy Overview: Our returns and refunds policy are outlined in a comprehensive document accessible on the platform. We strongly encourage you to review this policy before making any purchase. By proceeding with a purchase on our platform, you acknowledge that you have read and understood our returns and refunds policy. Read Returns and Refunds Policy

7. Privacy

a. Policy Overview: Our Privacy Policy, also available on the platform, outlines how we collect, use, and disclose your personal information. By using the platform, you consent to our Privacy Policy. Read Privacy Policy

8. Intellectual Property

a. Ownership of Content: All content available on our platform, including, but not limited to, text, images, logos, designs, and any other materials, is the exclusive property of Ruxi. This content is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
b. Use of Content: Users are granted a limited, non-exclusive, and revocable license to access and use the content on our platform for personal, non-commercial purposes. This license does not transfer ownership of any intellectual property rights.
c. Trademarks: Ruxi, our logo, and other trademarks used on the platform are registered and unregistered trademarks of Ruxi. Any use of these trademarks without our express written consent is strictly prohibited.
d. User-Generated Content: By uploading, submitting, or otherwise providing any usergenerated content on our platform, you grant Ruxi a worldwide, royalty-free, non-exclusive, irrevocable, and transferable license to use, reproduce, distribute, display, and modify the content for the purpose of providing and improving our services.
e. Third-Party Content: Some content on our platform may be sourced from third parties or may include links to third-party websites. These third parties retain their respective intellectual property rights, and users are responsible for complying with any terms and conditions associated with such content.
f. Infringement Notification: If you believe that any content on our platform infringes upon your intellectual property rights, please contact us immediately with the following information:

• A description of the intellectual property rights you claim to be infringed.
• Sufficient details to identify the allegedly infringing content.
• Your contact information.

g. Enforcement: Ruxi reserves the right to take appropriate legal action, including but not limited to seeking injunctive relief, damages, or both, to enforce its intellectual property rights.
h. Policy Changes: We may update this Intellectual Property section to reflect changes in our policies or in response to legal or business developments. Any modifications will be effective immediately upon posting on our website. It is your responsibility to review this section regularly to stay informed of any updates.

9. Limitation of Liability

a. Scope of Liability: To the fullest extent permitted by applicable law, Ruxi disclaims any liability for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses, whether incurred directly or indirectly. 
b. No Warranty of Accuracy or Completeness: Ruxi does not warrant or guarantee the accuracy, completeness, or reliability of any content, information, or materials provided on the platform. Users acknowledge that they use the platform and its content at their own risk. 
c. No Warranty of Functionality: Ruxi does not warrant that the platform will be error-free, uninterrupted, secure, or free from viruses or other harmful components. Users are responsible for implementing their own safeguards to protect against potential risks associated with using the platform.
d. Product Descriptions and Representations: While we strive to provide accurate and up-todate product information, Ruxi does not warrant the accuracy, completeness, reliability, or suitability of any product descriptions, images, or representations. Users are encouraged to verify product details independently before making a purchase.
e. Third-Party Interactions: Ruxi shall not be liable for any interactions or transactions between users and third-party providers, even if facilitated through the platform. Users acknowledge that third-party providers have their own terms and conditions, and Ruxi is not responsible for the actions, products, or services of third parties.
f. Maximum Liability: In no event shall the aggregate liability of Ruxi, whether in contract, warranty, tort (including negligence, whether active, passive, or imputed), product liability, strict liability, or other theory, exceed the total amount paid by the user to Ruxi for the specific product or service giving rise to the claim.
g. Exclusions and Limitations: The limitations of liability set forth in this section apply even if Ruxi has been advised of the possibility of such damages. Users agree that these limitations represent a reasonable allocation of risk.
h. Policy Changes: Ruxi reserves the right to modify or update this Limitation of Liability section at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this section regularly to stay informed of any updates.

10. Governing Law

a. Choice of Law: These Terms & Conditions are governed by and construed in accordance with the laws of the European Union. By using our platform, you expressly agree that any and all disputes arising from or related to these terms, your use of the platform, or any products or services provided by Ruxi shall be subject to the laws of the European Union.
b. Exclusive Jurisdiction: Any disputes, claims, or controversies arising under or in connection with these terms, including disputes regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of European Union. Both parties hereby consent to the personal jurisdiction of such courts and waive any objections based on venue.
c. Alternative Dispute Resolution (ADR): Ruxi encourages amicable resolution of disputes. Prior to initiating any legal proceedings, users and Ruxi agree to engage in good faith negotiations or mediation to resolve the dispute. If the dispute remains unresolved, either party may then seek relief through the appropriate legal channels.
d. Waiver of Class Action and Jury Trial: To the fullest extent permitted by applicable law, users agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. Users also waive the right to a jury trial.
f. Policy Changes: Ruxi reserves the right to modify or update this Governing Law section at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this section regularly to stay informed of any updates.

11. Termination User Account

a. Right to Terminate: Ruxi reserves the right to terminate or suspend your account and access to the platform at our sole discretion, without prior notice, for any reason, including, but not limited to, a breach of these Terms & Conditions. Termination may occur if we reasonably believe that your actions violate the law, infringe upon the rights of others, or are inconsistent with the spirit and purpose of our platform.
b. Effect of Termination: Upon termination of your account, all rights and licenses granted to you under these Terms & Conditions will cease immediately. You must promptly discontinue all use of the platform, and any further access to your account may be restricted. Ruxi is not liable to you or any third party for the termination of your account.
c. Data Retention: Ruxi may retain certain information even after the termination of your account, as outlined in our Privacy Policy. This retention may be necessary for legal compliance, prevention of fraud, resolution of disputes, or other legitimate business purposes.
d. Obligations After Termination: Following termination, you are still bound by the obligations and commitments set forth in these Terms & Conditions, including but not limited to those related to intellectual property, privacy, and limitations of liability.
e. Appeal Process: If you believe your account was terminated in error, you may contact our customer service team to request a review. However, Ruxi retains the sole discretion to determine the outcome of such reviews.

12. Communication

a. Consent to Receive Communications: By using the platform, you expressly consent to receive communications from Ruxi. These communications may be in the form of emails, notifications, messages, or other electronic means. The purpose of these communications includes but is not limited to providing updates, informing you of promotional offers, and delivering other
information relevant to your use of the platform.
b. Nature of Communications: Communications may cover a range of topics, including accountrelated updates, order confirmations, transactional information, customer support messages, and promotional content. It is important to note that some communications may be necessary for the proper functioning of the platform and your account.
c. Opt-Out of Promotional Communications: While you consent to receiving communications related to your account and transactions, you have the option to opt-out of promotional communications. Instructions on how to opt-out will be provided in the promotional messages you receive. Please note that opting out of promotional communications does not affect
essential account-related notifications.
d. Contact Preferences: You may manage your communication preferences by accessing the settings in your user account. This allows you to customize the types of communications you wish to receive and the frequency of such communications.
e. Communication Security: Ruxi employs industry-standard security measures to protect the confidentiality and integrity of the communications sent to you. However, please be aware that no communication method over the internet is completely secure, and Ruxi cannot guarantee the absolute security of your communications.
f. Update of Contact Information: It is your responsibility to ensure that your contact information, including your email address and phone number, is accurate and up-to-date. Ruxi is not responsible for any consequences resulting from outdated or inaccurate contact information.
g. Policy Changes: Ruxi reserves the right to modify or update this Communication section at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this section regularly to stay informed of any updates.

13. Third-Party Links

a. Links to External Websites: The platform may contain links to third-party websites or services for your convenience. These links may lead to external sites, resources, or content that are not operated or controlled by Ruxi. Please be aware that Ruxi is not responsible for the content, privacy policies, or practices of these third-party websites.
b. User Responsibility: Your decision to access or use third-party websites linked from our platform is entirely at your own risk. It is your responsibility to exercise caution and undertake due diligence before interacting with or providing any personal information to these third-party websites.
c. No Endorsement or Affiliation: The inclusion of links to third-party websites does not imply any endorsement or affiliation between Ruxi and the linked websites. Ruxi is not responsible for examining or evaluating the content or offerings of third-party websites.
d. Terms and Policies of Third-Party Websites: When you navigate to a third-party website through a link on our platform, you should review the terms of service, privacy policies, and practices of that specific website. Your use of third-party websites is subject to their terms and policies, and Ruxi has no control over, and assumes no responsibility for, the content or practices of these external sites.
e. Report of Concerns: If you encounter any issues with third-party websites linked from our platform, please report your concerns to us. We value user feedback and will take appropriate action within our control.
f. No Liability for Third-Party Actions: Ruxi shall not be liable for any damages or losses incurred as a result of your interactions with or reliance on third-party websites. Any concerns, complaints, or disputes regarding third-party websites should be addressed directly with the respective website operators.
g. Policy Changes: Ruxi reserves the right to modify or update this Third-Party Links section at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this section regularly to stay informed of any updates.

14. Force Majeure

a. Definition and Scope: Ruxi acknowledges that unforeseen events or circumstances beyond its reasonable control may impact the performance of its obligations. Such events are referred to as “force majeure” events. In the event of force majeure, Ruxi shall not be held liable for any failure or delay in the performance of its obligations.
b. Examples of Force Majeure Events: Force majeure events include, but are not limited to, acts of religion, war, terrorism, pandemics, government regulations, natural disasters, strikes, labor disputes, disruptions in transportation or communication, power outages, cyber-attacks, website/server outage, and other events or circumstances that are beyond the reasonable control of Ruxi.
c. Impact on Performance: In the event of a force majeure event, Ruxi will make reasonable efforts to mitigate the impact on its performance. However, it is understood that the occurrence of force majeure may result in temporary interruptions, delays, or limitations in the provision of services.
d. No Liability for Force Majeure: Ruxi shall not be liable for any damages, losses, or inconveniences arising from the occurrence of a force majeure event. Users acknowledge and accept that force majeure events are beyond the control of Ruxi.
e. Communication During Force Majeure: In the event of a force majeure event, Ruxi will make reasonable efforts to communicate with users and provide updates on the status of its services. However, Ruxi shall not be obligated to provide detailed information on the specific causes or circumstances of the force majeure event.
f. Resumption of Services: Ruxi will resume normal operations as soon as reasonably possible after the force majeure event subsides or is mitigated. Users will be notified of the resumption of services through appropriate channels.
g. Policy Changes: Ruxi reserves the right to modify or update this Force Majeure section at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this section regularly to stay informed of any updates.

15. Entire Agreement

a. Comprehensive Agreement: These Terms & Conditions constitute the entire agreement between you and Ruxi. This agreement governs your use of the platform, the services provided, and any transactions conducted through the platform. It supersedes and replaces any prior agreements, understandings, or representations, whether oral or written, between you and Ruxi.
b. Scope of Agreement: This agreement encompasses all terms, conditions, and policies related to your use of the platform, including but not limited to those outlined in the Terms & Conditions, Privacy Policy, Returns and Refunds Policy, and any other policies or documents referenced herein.
c. Modification of Terms: No modification, amendment, or waiver of any provision of these Terms & Conditions shall be effective unless in writing and signed by both parties. Any attempt to modify these terms through electronic means, such as email or website updates, is not binding unless explicitly agreed upon in writing.
d. Representation and Understanding: By using the platform, you represent that you have read, understood, and agreed to these Terms & Conditions in their entirety. You acknowledge that any prior agreements, discussions, or negotiations not expressly incorporated into these Terms & Conditions are of no force or effect.
e. Consistency with Other Documents: In the event of any inconsistency between these Terms & Conditions and other documents or policies referenced herein, these Terms & Conditions shall prevail unless expressly stated otherwise.
f. Policy Changes: Ruxi reserves the right to modify or update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly to stay informed of any updates.

16. Severability

a. Enforceability of Provisions: If any provision of these Terms & Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary to render it enforceable and valid. The intent of the parties is to preserve the enforceability and validity of the remaining provisions to the fullest extent permitted by law.
b. Effect on Remaining Provisions: The invalidity or unenforceability of any provision shall not affect the enforceability or validity of the remaining provisions of these Terms & Conditions. The remaining provisions will continue to be binding and effective as though the unenforceable or invalid provision had not been included.
c. Modification to Preserve Legality: In the event of a determination that any provision of these Terms & Conditions is unenforceable or invalid, the parties agree to negotiate in good faith to modify the affected provision to achieve an arrangement that is legal, enforceable, and reflects the original intent of the parties as closely as possible.
d. Application to Specific Circumstances: The principle of severability applies to each provision of these Terms & Conditions separately. Therefore, if multiple provisions are found to be unenforceable or invalid, the severability clause shall apply to each of them individually. 
e. No Waiver of Severability: The inclusion of a severability clause in these Terms & Conditions does not constitute a waiver of any rights or remedies available to Ruxi. The ability to enforce the terms of this agreement in its entirety is reserved, even if some provisions may be found to be unenforceable or invalid.
f. Policy Changes: Ruxi reserves the right to modify or update this Severability section at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this section regularly to stay informed of any updates.

17. Waiver

a. Enforcement of Rights: The failure of Ruxi to enforce any right or provision of these Terms & Conditions shall not be construed as a waiver of such right or provision. Ruxi reserves the right to enforce its rights and provisions at any time, whether or not it has previously chosen to do so.
b. No Implied Waiver: No waiver by Ruxi of any right or provision under these Terms & Conditions shall be deemed a waiver of any other right or provision. A waiver of any particular right or provision on one occasion does not constitute a waiver of that right or provision on any other occasion.
c. Express Waiver: Any waiver by Ruxi must be explicit and in writing to be valid. An express waiver applies only to the specific circumstance for which it is given and does not affect the enforcement of any other rights or provisions in these Terms & Conditions.
d. Consistent Exercise of Rights: The consistent exercise of rights and provisions by Ruxi, even in some instances, does not imply an obligation to exercise those rights or provisions in all instances. Ruxi retains the discretion to enforce its rights selectively.
e. Reserved Rights: The rights and remedies available to Ruxi under these Terms & Conditions are cumulative and not exclusive of any other rights or remedies provided by law or equity.
f. No Reliance on Waiver: Users should not rely on the failure of Ruxi to enforce any right or provision as a waiver of such right or provision. Ruxi may enforce its rights at any time, whether or not prior instances of non-enforcement have occurred.
g. Policy Changes: Ruxi reserves the right to modify or update this Waiver section at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this section regularly to stay informed of any updates.

Privacy Policy

Welcome to Ruxi (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make purchases on our platform.

1. Information We Collect:

At Ruxi we are committed to transparency and safeguarding your privacy. To provide you with a seamless and personalized experience, we collect various types of information, each serving a specific purpose in enhancing our services:   

• Personal Information: When you register an account, make a purchase, or engage with our design features, we may collect essential personal information. This includes your name, email address, shipping address, and payment details. This information is crucial for order processing, secure transactions, and ensuring the accurate delivery of your personalized watch.
• Design Information: Should you choose to leverage our design tools to customize your watch, we gather and securely store the design information provided. This encompasses your unique customizations, preferences, and specifications. This data not only facilitates the precise fulfillment of your order but also enables us to continuously refine and improve our services based on user preferences and trends.
• Device Information: In our pursuit of optimizing your overall experience, we automatically collect information about your device. This includes details such as your IP address, browser type, and operating system. Analyzing this data aids us in tailoring our platform to various devices, resolving technical issues promptly, and understanding usage patterns to refine and enhance our overall user interface.
• Cookies and Similar Technologies: To deliver a more tailored and user-centric experience, we utilize cookies and similar technologies. These tools enable us to track your activity on our platform, personalize content, and analyze user behavior. Cookies play a pivotal role in refining site navigation, remembering your preferences, and ensuring a seamless and personalized interaction during your visit.

2. How We Use Your Information:

Your trust is at the core of our commitment at Ruxi. Here’s how we utilize the information we collect to enhance your experience and provide you with tailored services:

• Order Processing: Your information is essential for smooth and efficient order processing. This includes tasks such as order fulfillment, shipping, billing, and customer service. The details you provide ensure the accurate and timely delivery of your personalized watch, reflecting our dedication to providing a seamless and reliable shopping experience.
• Personalization: We believe in making your experience uniquely yours. By utilizing your data, we personalize your journey on our platform. This involves recommending products based on your preferences, showcasing content that aligns with your interests, and creating a more tailored and enjoyable environment tailored to you.
• Communication: Keeping you informed is a priority. We may send you order-related updates to provide real-time information on your purchases. Additionally, we use your contact details to send promotional emails and newsletters, keeping you informed about exclusive offers and exciting developments. Rest assured, you have the option to opt-out of promotional emails at any time, putting you in control of your communication preferences.
• Analytics: Your interactions with our platform provide valuable insights. By analyzing user behavior, we continuously refine and improve our platform. This helps us enhance user experience, optimize our marketing efforts, and ensure that every visit to Ruxi is as seamless and enjoyable as possible.

3. Data Sharing:

Safeguarding your privacy is a fundamental commitment at Ruxi. Our approach to data sharing is guided by transparency and accountability. Here’s a detailed overview:

• Service Providers:
  • Payment Processing: To facilitate secure transactions, we engage with trusted third-party payment processors. Your payment information is securely transmitted and processed by these providers, ensuring the highest standards of financial security.
  • Order Fulfillment: We collaborate with third-party service providers for efficient order fulfillment, including shipping and delivery logistics. These partners are essential in ensuring the timely and accurate delivery of your personalized watches.
• Legal Compliance: 
  • Response to Legal Requests: In adherence to applicable laws, we may disclose your information in response to legitimate legal requests. This may include requests from law enforcement, regulatory bodies, or other authorities. We do so with utmost care and consideration, striving to balance legal obligations with your privacy rights.
  • Protection of Rights, Property, or Safety: We may disclose your information when necessary to protect our rights, property, or the safety of our users. This includes actions taken to prevent fraud, enforce our terms and policies, or respond to security threats. Such disclosures are made judiciously and in strictaccordance with legal requirements.

Your trust is of paramount importance to us, and we take extensive measures to ensure that any data shared is handled responsibly. We only engage with reputable service providers who share our commitment to data privacy and security. Our legal disclosures are made in compliance with the law, and we prioritize protecting your rights and maintaining the integrity of our platform.

4. Your Choices:

• Account Settings:
  • User Empowerment: We put you in control. Take charge of your account information and preferences by accessing your account settings. Update personal details, adjust preferences, and customize your experience to align with your evolving needs. Your ability to manage your account settings ensures that your information remains accurate and tailored to your preferences. 
• Marketing Communications:
  • Opt-out Options: We respect your communication preferences. If you wish to cease receiving promotional emails, you have the flexibility to opt-out effortlessly. Simply follow the user-friendly unsubscribe instructions included in our promotional emails. Alternatively, you can reach out to our dedicated customer support team, who will promptly assist you in adjusting your communication preferences. This ensures that you only receive the information that matters most to you.
• Cookie Preferences:
  • Browser Settings: We understand the importance of managing your online footprint. Adjust your cookie preferences by configuring your browser settings. This empowers you to control the data that is collected through cookies and similar technologies, aligning your online experience with your preferences.

5. Security:

The security of your information is a cornerstone of our commitment at Ruxi. Here’s a comprehensive overview of our security practices:

• Implementation of Security Measures:
  • Proactive Safeguards: We employ robust and reasonable security measures designed to shield your information from unauthorized access, disclosure, alteration, and destruction. Our dedicated security team continually monitors and enhances these measures to stay ahead of emerging threats and industry best practices.
  • Encryption Protocols: Secure transmission is prioritized. We utilize industrystandard encryption protocols to safeguard the transmission of sensitive data, ensuring that your information remains confidential during transactions and interactions on our platform.
• Continuous Improvement:
  • Adaptive Security Measures: Security is an ongoing journey. We regularly assess and update our security protocols to align with evolving technological landscapes and emerging threats. By staying proactive, we fortify our defenses to protect your information effectively.
• Transparency and Communication:
  • Informed Users: We believe in transparency. In the event of any security incidents, we are committed to providing timely and transparent communication, ensuring that you are informed about the nature of the incident, the steps taken to address it, and any measures you may need to consider.
• Acknowledgment of Limitations:
  • No Absolute Security: While we implement stringent security measures, it’s essential to acknowledge that no data transmission over the internet or electronic storage is 100% secure. Despite our best efforts, we cannot guarantee absolute security. We are committed to promptly addressing any security incidents and continuously improving our safeguards.

6. Changes to this Privacy Policy:

At Ruxi, transparency and clarity in our practices are paramount. Here’s how we handle updates to our Privacy Policy:

• Reasons for Updates:
  • Evolution of Practices: Our commitment to your privacy drives us to continually assess and refine our practices. Updates to the Privacy Policy may occur as a result of the evolution of our services, new features, or advancements in technology. We make these updates to ensure that our policies align with the high standards of data protection and user privacy.
  • Legal Compliance: Changes may also be prompted by updates in privacy laws or regulations. We diligently monitor the legal landscape to ensure that our policies remain compliant with the latest requirements, providing you with the highest level of protection under the law.
• Notification of Changes:
  • Timely Updates: When significant changes are made to the Privacy Policy, we are committed to providing you with timely and clear notifications. These notifications may be communicated through email, on our platform, or through other appropriate channels. It is our priority to keep you informed about any alterations that may impact your privacy and user experience.
• Encouragement for Regular Review:
  • User Empowerment: We encourage you to review this page regularly. By staying informed about our Privacy Policy, you empower yourself to make informed decisions about your privacy. Regular review ensures that you are aware of any updates and how they may affect your interaction with Ruxi.

7. User-generated Content:

Embracing user creativity is a core aspect of Ruxi, and we appreciate your contributions. Here’s how we handle user-generated content to ensure transparency and respect for your creative input:

• Sharing Designs, Reviews, and Content:
  • Empowering Users: We encourage users to share their unique designs, reviews, and other creative content. Your contributions add vibrancy to our community and showcase the diverse preferences of our users.
• Treatment of User-generated Content:
  • Public Display: Depending on your preferences, user-generated content may be made public. For instance, if you choose to share a customized watch design or leave a review, it may be visible to other users on our platform.
• Extent of Platform Usage:
  • Internal Use: We may use user-generated content internally to improve our services, understand user preferences, and enhance the overall user experience. This internal usage is solely aimed at refining our platform’s functionality and customizing it to better align with user expectations.
  • Marketing and Promotions: With your explicit consent, we may feature select user-generated content in our marketing materials or promotional campaigns. This not only recognizes and celebrates your creativity but also contributes to the dynamic and diverse narrative of our brand.

8. Retention of Information:

Ensuring the responsible and transparent management of your data is a priority at Ruxi. Here’s an in-depth explanation of how we handle the retention of your information:

• Account Information:
  • Duration of Retention: Your account information, including personal details, is retained for as long as your account remains active. Should you decide to deactivate your account, we will retain your information for a reasonable period unless you explicitly request its deletion. This approach allows for a seamless reactivation process if you choose to return to our platform.
• Order History:
  • Duration of Retention: Your order history is a valuable record of your preferences and transactions. To assist you better and ensure a smooth customer experience, we retain order history for a specific duration, even if your account becomes inactive. This duration is designed to support any potential inquiries, returns matters.
• User-generated Content:
  • Permanent Visibility: If you contribute user-generated content, such as customized watch designs or reviews, please be aware that once submitted, this content will remain visible on the platform.
• Cookies and Analytics Data:
  • Duration of Retention: Information collected through cookies and analytics tools is retained for a limited duration. This data is crucial for understanding user behavior, optimizing our platform, and enhancing your experience. We regularly review and anonymize this data to protect your privacy while still benefiting from valuable insights.
• Legal and Regulatory Compliance:
  • Compliance Requirements: Certain information may be retained for longer periods as required by applicable laws or regulations. We adhere to legal requirements for data retention and ensure that your information is handled in accordance with the law.
• Deletion Requests:
  • User-initiated Deletion: You have the right to request the deletion of your account information at any time. Upon receiving such a request, we will promptly delete your data, subject to any legal obligations that may require us to retain certain information.

9. Third-party Links:

Navigating the digital landscape often involves exploring connections to external websites or services from Ruxi. To ensure a clear understanding of privacy boundaries, please review the following details regarding third-party links:

• Scope of Our Privacy Policy:
  • Exclusivity: Our Privacy Policy exclusively governs the collection, use, and protection of your information within the confines of Ruxi. It does not extend its coverage to third-party websites or services, even if you access them through links provided on our platform.
• User Awareness and Responsibility:
  • Informed Decision-making: Users should be cognizant that by clicking on thirdparty links, they are departing from our platform’s environment. It is imperative to understand that the privacy policies of these external sites may differ from ours, necessitating a review of their respective privacy practices.
• Review of External Privacy Policies:
  • User Accountability: We strongly encourage users to proactively review the privacy policies of any third-party websites or services they choose to visit through links on our platform. Understanding the data practices of external entities is crucial for making informed decisions about the disclosure of personal information.
• No Endorsement Implied:
  • Neutral Position: The inclusion of third-party links on our platform does not imply endorsement or responsibility for the content, practices, or policies of the linked sites. Users interact with external links at their discretion and should exercise due diligence to assess the privacy practices of these sites independently.
• Responsibility for External Interactions:
  • User Accountability: Users assume full responsibility for their interactions with third-party websites or services. Any information shared or transactions conducted on external sites are subject to the terms and policies of those sites and are beyond the purview of Ruxi.

10. Changes in Ownership or Business Structure:

At Ruxi, we prioritize the continuity of your privacy and the security of your data in all circumstances, including changes in ownership or alterations to our business structure. Please take note of the following comprehensive details outlining our approach to such scenarios:

• Change in Ownership Scenarios:
  • Mergers, Acquisitions, or Transitions: In the event of a change in ownership, whether through a merger, acquisition, or any other business transition, user data will be handled with the utmost care and in accordance with the principles outlined in this Privacy Policy.
• Notification and Transparency:
  • Timely Communication: If such a change occurs, we commit to promptly informing users through appropriate channels. This communication will detail how user data will be affected, any new privacy terms that may apply, and steps taken to ensure the ongoing protection of user privacy.
• Continuity of Privacy Rights:
  • Unwavering Privacy Rights: Regardless of changes in ownership or business structure, your privacy rights will remain intact. We are dedicated to upholding the same level of data protection and privacy practices, ensuring a seamless and secure experience for our users.
• User Options and Control:
  • Informed Decision-making: In cases where changes may impact your data privacy, we will provide you with clear options and controls. You will have the ability to make informed decisions about the use of your data and any new terms that may apply.
• Data Security Assurance:
  • Ongoing Security Measures: The security of your data is non-negotiable. In any business transition, we commit to implementing robust security measures to protect your information and prevent unauthorized access.

11. Consent and Revocation:

Respecting your autonomy and providing you control over your personal information are fundamental principles at Ruxi. Please take a moment to understand how consent for data processing works and your rights regarding its revocation:

• Providing Consent:
  • Informed Decision-making: When you use Ruxi, you provide implicit consent to the processing of your data as outlined in this Privacy Policy. Our commitment to transparency means that you are well-informed about the types of data processed, the purposes, and the safeguards in place.
  • Explicit Consent: In certain situations where explicit consent is required, such as for marketing communications, we will seek your affirmative action to ensure that your choices align with our data processing activities.
• Right to Revoke Consent:
  • User Empowerment: You have the right to revoke your consent at any time. This means you can withdraw permission for specific data processing activities. Revoking consent does not affect the lawfulness of processing based on consent before its withdrawal.
• Implications of Revoking Consent:
  • Account Access: Revoking consent may impact specific functionalities tied to the processing activities for which consent is withdrawn. For example, if you revoke consent for marketing communications, you may no longer receive promotional emails.
  • Service Provision: In some cases, revoking consent may affect the provision of certain services or features. We will make every effort to communicate the potential impacts clearly when you choose to revoke consent.
• Withdrawal Process:
  • Simple and Accessible: We’ve designed the process for revoking consent to be straightforward and accessible. You can manage your consent preferences through your account settings or by contacting our customer support team at [info@ruxiwatch.shop].
• Continued Processing for Legal Reasons:
  • Legal Obligations: While you have the right to revoke consent, please note that we may continue processing your data if required by law or if there are legitimate reasons for doing so.

12. Data Breach Notification:
Safeguarding your information is our utmost priority at Ruxi. In the unfortunate event of a data breach, we are committed to transparency and swift action to mitigate any potential impact. Here’s a comprehensive overview of our data breach notification procedures:

• Detection and Confirmation:
  • Proactive Monitoring: We employ advanced security measures to detect and prevent potential data breaches. In the event of suspicious activity, our systems are designed to trigger alerts for immediate investigation.
  • Verification Process: Once a potential data breach is identified, our dedicated security team conducts a thorough verification process to confirm the nature and scope of the incident.
• Timely Notification:
  • Prompt Communication: Upon confirmation of a data breach that poses a risk toyour privacy, we commit to notifying affected users promptly. The notification will be made through appropriate channels, such as email, and will include details about the nature of the breach, the types of information compromised, and the steps we are taking to address the situation.
• Mitigation Measures:
  • Immediate Action: Simultaneously with the notification, we take swift and decisive action to mitigate the impact of the data breach. This includes implementing measures to halt unauthorized access, securing affected systems, and preventing further compromise.
  • User Guidance: In our notifications, we provide clear guidance on recommended steps users can take to protect themselves, such as changing passwords or enabling additional security measures.
• Assistance and Support:
  • Dedicated Support: Our customer support team is readily available to assist users affected by a data breach. If you have any concerns or questions, please contact us at [info@ruxiwatch.shop].
• Post-Breach Analysis:
  • Continuous Improvement: Following a data breach, we conduct a thorough postbreach analysis to understand the root causes and strengthen our security protocols. Lessons learned from such incidents inform our ongoing efforts to enhance the security of our platform

Return & Refund Policy

1. Return Eligibility:

a. Crafted to Your Specifications: Our custom-designed watches are crafted to meet your unique specifications, creating a one-of-a-kind timepiece just for you. As these watches are made-to-order with personalized details, returns are typically not accepted unlesst here is a manufacturing defect or an error on our part.
b. Importance of Order Review: We understand the importance of your satisfaction, and to ensure a seamless experience, we encourage you to review your order before finalizing it. Take the time to check the design, color choices, and any personalized text to guarantee the accuracy and alignment with your preferences. This step is crucial in
avoiding discrepancies and ensuring that your custom watch reflects your vision accurately.
c. No Returns for Remorse or Personal Preference Changes: It’s essential to emphasize that while we prioritize your satisfaction, returns for reasons such as remorse or changes in personal preferences after the order has been placed cannot be accommodated. Each custom watch is crafted with precision and care, reflecting your initial choices and
specifications.

2. Quality Assurance:

a. Dedication to Craftsmanship: At Ruxi, our dedication is deeply ingrained in the craftsmanship of our watches. However, in the rare and unlikely event that your watch exhibits a manufacturing defect or arrives damaged, we are here to swiftly address the issue and ensure your satisfaction.
b. Prompt Communication for Quality Concerns: To uphold our commitment to quality, we encourage you to reach out to our Customer Support team within 7 days of receiving your order if you encounter any concerns. Your prompt communication allows us to initiate an assessment of the situation and take the necessary steps to rectify any issues
promptly.
c. Visual Documentation for Swift Resolution: When contacting us, we kindly request that you provide clear photos showcasing the defect or damage. These visual details, along with your order number, play a crucial role in enabling our team to assess the situation accurately. The clarity of the images expedites the evaluation process and
facilitates a quicker resolution to ensure your watch meets the high standards we aim to uphold.
d. Expert Guidance Through the Return Process: Our Customer Support team is committed to guiding you through the return process with expertise and efficiency. From the initial assessment to providing detailed instructions, we aim to make the experience as seamless as possible for you.

 3. Return Process:

a. Initiating a Return: Initiating a return is a simple and customer-friendly process. To get started, reach out to our Customer Support team at [support@ruxiwatch.shop] within 7 days of receiving your order.
b. Providing Detailed Reason and Documentation: When contacting us, please clearly explain the reason for the return. Providing detailed information helps us understand your concerns better and allows us to offer a more efficient resolution. Additionally, attaching supporting documentation, such as clear photos of the issue, can expedite the
assessment process.
c. Guidance and Necessary Steps: Upon reaching out to our customer service team, we will guide you through the necessary steps to address the issue effectively. This may involve providing clear photos of the damage, your order number, and a Return Authorization (RA) number, a unique identifier that streamlines the return process. This number ensures that your return is processed smoothly and helps us track and manage the status of your request.
d. Transparent and Supportive Process: Throughout the return process, we aim to keep you informed and supported. Our goal is to make the experience as transparent and hassle-free as possible, allowing you to navigate the return process with confidence and ease. If you have any questions or concerns, feel free to communicate with our Customer Support team, who will be happy to assist you at every step.

 4. Cancellation Policy: 

a. Order Processing and Flexibility: We understand the need for flexibility, and our Cancellation Policy is designed to balance prompt service with your ordering preferences. Custom orders are processed promptly to ensure the timely delivery of your personalized timepiece.
b. No Cancellations After Confirmation: Unfortunately, we do not offer cancellations for orders once they have been placed. Each order is meticulously crafted and personalized according to your unique specifications. Due to the nature of our made-to-order process, once an order is placed, we immediately begin the necessary steps to fulfill your
customization requirements.

• As a result, we do not have the capacity to accommodate cancellations once an order has been confirmed. We appreciate your understanding in this matter, as it allows us to maintain the efficiency and integrity of our production process, ensuring that each personalized item meets your exact preferences and expectations.

c. Exceptional Circumstances: If you have any concerns or special circumstances regarding your order, please reach out to our Customer Support team as soon as possible. While we strive to maintain the efficiency of our production process, we understand that exceptional situations may arise, and we are here to explore solutions that align with your needs. 
d. Pre-Order Review Recommendation: We highly recommend thoroughly reviewing the available watch options and specifications before placing your order. Taking the time to carefully consider and verify your choices minimizes the likelihood of errors and ensures that your custom-designed watch accurately reflects your preferences.

5. Non-Returnable Items:

a. Designated Non-Returnable Items: Certain items in our inventory are designated as non-returnable and non-refundable to maintain fairness and clarity in our policies. These items include gift cards, promotional items, and those marked as final sale. 
b. Non-Returnable Gift Cards: Gift cards, being versatile and customizable, are nonreturnable and non-refundable. We encourage you to consider your choices carefully before purchasing gift cards.
c. Promotional Items Policy: Promotional items, often offered at special prices or as part of promotions, fall under the non-returnable category. This ensures that promotional deals remain viable for both parties involved.
d. Final Sale Items: Items marked as final sale are typically priced attractively and are not eligible for return or refund. These sales are final to provide customers with significant savings and allow us to offer unique opportunities for acquiring our products.
e. Reviewing Terms for Promotional and Final Sale Items: We recommend reviewing product descriptions and terms associated with promotional and final sale items before completing your purchase. This step helps you make informed decisions and ensures a satisfying shopping experience.

6. Exchange Policy:

a. Direct Exchange Limitation: Our commitment to delivering unique and personalized timepieces extends to our Exchange Policy. Please note that we do not offer direct exchanges for custom-designed watches.
b. Recommendation for Modifications: If you find the need to make changes to your design or specifications, we recommend placing a new order with the desired modifications. This approach ensures that each custom-designed watch is crafted to meet your exact preferences and specifications.
c. Customer Support Assistance: Our Customer Support team provides assistance throughout this process. If you require guidance or have any questions about placing a new order or making adjustments to your design, feel free to contact our team. We are here to ensure that your new order aligns perfectly with your vision and preferences.
d. Efficiency of Production Process: While we understand that preferences may evolve, placing a new order allows us to maintain the efficiency of our production process and deliver a personalized timepiece that meets your updated specifications.

7. Legal Compliance:

a. Policy Crafted in Compliance: Ensuring transparency and adherence to the standards, our Return & Refund Policy is crafted in strict compliance with applicable consumer protection laws.
b. Commitment to Consumer Rights: We are committed to upholding your rights as a consumer and strive to provide a policy that not only meets legal requirements but also ensures a fair and satisfactory experience for our customers.
c. Provisions Validity Assurance: In the event that any provision of this policy is deemed unenforceable by a court of law, it is important to note that such a determination will not invalidate the remaining provisions. The unaffected provisions will continue to remain valid and enforceable, safeguarding the integrity and effectiveness of our overall policy.
d. Continuous Review and Updates: Our dedication to legal compliance extends beyond just meeting the minimum requirements. We continuously review and update our policies to align with any changes in consumer protection laws, ensuring that you can shop with confidence, knowing your rights and interests are safeguarded.

8. Return Timeframe:

a. Initiating Returns Promptly: To ensure a streamlined and efficient return process, we kindly request that returns be initiated within a specific timeframe. Please initiate the return process within 7 days from the date of delivery.
b. Importance of Timely Returns: Adhering to this timeframe is essential, as any requests for returns made after this 7-day period may be subject to declination. This policy is in place to facilitate timely assessments and resolutions, allowing us to promptly address any concerns you may have.
c. Prompt Inspection Encouragement: We understand that circumstances may vary, and we encourage you to inspect your custom-designed watch promptly upon receipt. This not only ensures that any manufacturing defects or issues are identified early but also allows us to provide you with the most efficient and satisfactory solution.
d. Maintaining Service Standards: Your adherence to the specified timeframe enables us to maintain the high standards of service and responsiveness that we strive to uphold. We appreciate your cooperation in initiating returns within the stipulated 7-day period, ensuring that we can address your concerns promptly and provide you with the best
possible assistance throughout the return process.
Annex:

• Returning a watch/product is only possible in the rare case where a watch is damaged or malfunctioning.

9. Exclusions:

a. Crafting Uniquely Personalized Items: Our commitment to delivering uniquely personalized items is at the heart of our craft. As such, customized or personalized items are meticulously crafted to meet your distinct specifications, ensuring a one-of-a-kind experience.
b. Limitations on Refunds for Personalized Items: While we strive to accommodate your needs, it’s important to note that refunds for personalized items may be subject to certain limitations. This ensures that our policies are fair and balanced, considering the unique nature of each crafted piece.
c. Advisory Against Post-Purchase Alterations: We kindly advise against alterations to the original design post-purchase, as such modifications may affect the item’s eligibility for a refund. This policy is in place to maintain the integrity of the personalized craftsmanship and to adhere to our commitment to delivering items that align with your initial specifications.
d. Importance of Thorough Order Review: We encourage you to thoroughly review your order before finalizing it to avoid any potential discrepancies. This step not only enhances your overall satisfaction with the final product but also ensures that your personalized item remains eligible for a refund should any concerns arise.
e. Customer Support Assistance: If you have questions or specific inquiries regarding alterations or the eligibility of a refund for a personalized item, please reach out to our Customer Support team. We are here to provide guidance and clarification, ensuring that your experience with us is both personalized and transparent.
Annex:

• Returning a watch/product is only possible in the rare case where a watch is damaged or malfunctioning.

10. Shipping Costs:

a. Non-Refundable Shipping Costs: To maintain transparency and fairness in our policies, it’s essential to note that shipping costs associated with the original purchase are nonrefundable. This policy ensures clarity regarding cost allocation throughout the entire purchasing and return process. Additionally, please note that we do not take responsibility for any customs costs associated with the return shipment.
b. Customer Responsibility for Return Shipping: Understanding that circumstances may vary, we want to emphasize that customers are generally responsible for the cost of return shipping. This standard practice helps us maintain operational efficiency while providing personalized and quality service.

11. Damaged or Defective Items:

a. Prompt Addressing of Issues: At Ruxi we take pride in the craftsmanship of our personalized watches. However, in the rare event that you receive a damaged or defective item, we understand the urgency of addressing the issue promptly.
b. Urgent Contact with Customer Service: If you find yourself in this situation, we urge you to contact our dedicated customer service team immediately. Your satisfaction is our priority, and we are here to assist you throughout the resolution process.
c. Guidance Through Resolution Steps: Upon reaching out to our customer service team, we will guide you through the necessary steps to address the issue effectively. This may involve providing clear photos of the damage, your order number, and any other relevant details that will aid us in assessing the situation accurately.
d. Tailored Resolution Assistance: Depending on the circumstances, our team will provide tailored guidance, which may include offering a replacement for the damaged item or processing a refund. Our goal is to ensure that you receive a satisfactory resolution that aligns with our commitment to delivering high-quality, personalized products.

12. Contact Information:

• For any questions or concerns regarding our Return & Refund Policy, please contact us at [support@ruxiwatch.shop] 

Shipping & Delivery Policy

1. Order Processing:

• Due to the bespoke nature of our watches and our commitment to providing you with a one-of-a-kind timepiece, please allow around 3 weeks for order processing. As we don’t maintain pre-made stock, this time is crucial for us to procure the necessary materials and begin the crafting process.

2. Shipping Methods:

• We offer several shipping options to meet your needs:
  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Faster delivery within 2-3 business days.
  • International Shipping: Delivery times vary depending on the destination, typically ranging from 7-14 business days.

3. Order Tracking:

• • Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to track your order’s progress. This allows you to stay informed about the status of your shipment in real-time.

4. Shipping Costs:

• • Shipping costs are calculated at checkout based on your chosen shipping method,delivery address, and the weight of your order.

5. Customs and Duties (for International Orders):

• • For international orders, customers are responsible for any customs duties, taxes, or fees that may apply. Please check with your local customs office for information on potential charges.

6. Delivery Delays:

• • While we make every effort to ensure timely delivery, unforeseen circumstances such as weather, customs clearance, or other external factors may cause delays. We appreciate your understanding in such situations.

7. Address Accuracy:

• • Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delivery issues resulting from incorrect or incomplete addresses.

8. Delivery Confirmation:

• • Upon successful delivery of your order, a confirmation email will be sent to the provided email address. This confirmation serves as acknowledgment that the product has been delivered to the specified address.

9. Lost or Stolen Packages:

• • While we strive to ensure the safe and timely delivery of every order, we recognize that unforeseen circumstances such as lost or stolen packages may occur. In the unfortunate event that you suspect your package is lost or stolen, it’s essential to take immediate action.
  • Please be aware that Ruxi cannot be held responsible for lost or stolen packages once they have been dispatched and are in the possession of the carrier. However, we are committed to assisting you in resolving the issue to the best of our ability
  • If you believe your package is lost or stolen, we recommend reaching out to the carrier directly using the provided tracking information. Most carriers have dedicated customer service channels to address such concerns and initiate investigations into missing shipments.
  • Please note that in the event of a lost or stolen package, Ruxi will not send a new watch or refund the paid amount. We appreciate your understanding and cooperation in handling these rare occurrences, and we remain committed to delivering a positive shopping experience for every customer.

10. Returns Due to Failed Delivery Attempts:

In the event of multiple failed delivery attempts, the courier may return the package to us. Additional shipping charges may apply for resending the product